Accessibility statement for Chelmsford City Council

We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.

This accessibility statement applies to 

This website is run by Chelmsford City Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:

How accessible this website is

We know some parts of this website aren't fully accessible:

  • older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, you can contact the Web Team.

Enforcement procedure

The  Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you are not happy with how we respond to your complaint, you can contact the  Equality Advisory and Support Service (EASS).

Contacting us 

You can call the Web Team on 01245 606606. You can also contact the Web Team online.

Technical information about this website's accessibility

Chelmsford Theatre is committed to making its website accessible, in accordance with the  Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 A and AA standard, due to the non-compliances listed below.

Non-accessible content

We have a small number of embedded videos on our site. Some of these do not have captions.

Some of the images on our site do not display appropriate alt-text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We will review all images to add any missing alt-text, and when we publish new content, we’ll make sure images meet accessibility standards.

Interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.

We will work with our suppliers to improve the accessibility of these sites as much as possible.

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples include:

  • YouTube videos
  • Google Maps

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with technical information about the venue and its equipment.

Any new PDFs or Word documents we publish will meet accessibility standards.

If you need information in an alternative format, you can contact the Web Team.

What we're doing to improve accessibility

This statement was published on 23 August 2022.

We continuously monitor our website’s accessibility based on automated testing. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.

Preparation of this accessibility statement

This statement was first prepared on 23 August 2022.

This website will be tested again on 22 August 2023. The test was carried out by the Web and Marketing Team at Chelmsford City Council.

We tested this website using the automated testing tools on SiteImprove, which reports its findings to us every week.

  • SiteImprove checks across the whole of our site on a regular basis and reports on:
  • pages that conform to WCAG A, AA or AAA standards 
  • issues with CSS validation
  • issues with HTML validation
  • PDF accessibility including problems with tagging, language definition, headings and labels